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Returns Policy


Nytro Multisport wants your shopping experience to be the best in the business. For that reason we offer a 30 day satisfaction guarantee. If you are not completely satisfied with your order, simply return the unused/unworn item(s) including all original tags and packaging at your expense within 30 days of purchase for a full refund. Please read the details below as some restrictions apply. There is no need to contact Nytro prior to returning an item as an RA number is not required. Just follow the instructions on the packing slip included with your order.


Swim

Wetsuits, goggles, swimwear and apparel may only be returned if unused. All manufacturer tags and original packaging must be in tact and the item may not have been worn in the water. Nytro understands that proper fit is critical and we encourage you to try these items on in the comfort of your home. If the fit or style is not to your liking you have 30 days to return the item.


Bike

Purchasing a new bike can be just as exciting as it is nerve racking. Shop with peace of mind knowing that Nytro offers the same 30 day satisfaction guarantee on bikes as it does on other products. Furthermore, Nytro’s trained sales staff is here to assist you in selecting the right size bike before making your purchase. If you wish to return a bike, the bike must be unused, professionally packed, and returned in the condition in which it was received. If the bike is returned damaged or deemed ineligible for resale, the bike will be sent back to you at your expense. Bikes returned for a refund will be subject to a 15% restocking fee. The restocking fee is waived if bikes are returned for Nytro store credit or if the bike is being exchanged for another bike.


Run

Nytro offers a huge selection of all your running needs. While most items can be returned for refund within 30 days, there are some items that cannot be returned. Running shoes, apparel, hats, visors, and socks may be returned as long as they are unused with all manufacturer tags and original packaging in tact. To ensure all Nytro products meet health guidelines the following items may not be returned: Used water bottles, used hydration belts, food, nutrition and saddles that have been ridden.


Wheels

Whether your new wheels are for training or racing, Nytro wants you to be completely satisfied with your purchase. Nytro will accept the return of your wheel(s) within 30 days of purchase as long as the wheel(s) have not been glued, mounted with tires, or had a cassette installed.


Sale Items

If you purchase an item from Nytro while it is on sale and you are not completely satisfied, it may be returned within 30 days for a full refund. The merchandise must be unused/unworn and all original tags and packaging must be in tact to receive a refund.


Clearance Items

All purchases from the Nytro Clearance section are Final. Items on Clearance sale will always end in $0.99. Clearance Items may not be returned unless the item is defective.


Special Orders

If you wish to purchase a non-inventory or custom item from Nytro we are happy to accommodate most cases. However, all Special Order sales are final. No exceptions.


Damaged or Defective Product

Nytro inspects each order prior to shipment to ensure quality and accuracy. If you receive a wrong item please contact Nytro Customer Service immediately. If you receive a damaged item please contact Nytro Customer Service immediately. If you receive an item with a manufacturer defect and it is within 30 days of purchase please contact Nytro Customer Service. If more than 30 days have passed please contact the product’s manufacturer as you may have a Warranty Claim. All of the brands Nytro carries have detailed websites with contact/warranty information available. If you have any questions pertaining to a manufacturer’s warranty please contact Nytro Customer Service.


Promotions

If you receive a free gift with your purchase and decide to return your order, please send the free gift back with your return. Free Gifts which are not returned will be billed to you by deducting its’ value from your refund.


Exchanges

Nytro has the easiest exchange program in the business. If you’ve ordered an item that doesn’t fit, feel, or look right follow these easy steps to exchange the item. Simply login to your account and place a new order for the item you need. Due to the rapid changes in Nytro’s inventory it is best to place a new order as soon as possible to ensure availability. At your convenience, return the item you don’t want for a full refund. Our mailing address is located on the bottom of the packing slip received with your order. Keep in mind you have 30 days to return an item. Once the returned item is received by Nytro, a refund is applied and your exchange is complete.


Refunds

Nytro processes refunds once your returned item(s) have been received and inspected by our returns department. If you received free shipping because your original purchase totaled more than $100 and your return brings the order total below $100 Nytro will deduct the original shipping cost from your refund.

 

Mail your return to:
Nytro Multisport
Att: Returns
1054 Second St
Encinitas, CA.
92024 USA